花了两个星期在找免费的Ticketing system,主要是因为工厂需要用的人太少，尝试了N个，几乎每个在安装的时候都会多少出点问题(我是在一台很旧的电脑上搭建的wamp环境)或者在安装的时候没出什么错的，界面又很不友好，功能也很挫，就在山穷水尽准备放弃直接转向sharepoint(刚进公司不久，还没这个权限，申请起来可能会比较麻烦)的时候，无意中看到了MySQL的一个开源 issue tracking 的软件，也是基于web的，当然使用的是MySQL数据库，出自名门，自然值得试一试。

不过安装的时候还是出了点小问题。不过好在MySQL的网站上面能搜到解决方法：

A Million Thanks to Gaetano Giunta for providing the “breakthrough” tip!!

I feel the Eventum Wiki needs to be updated with the following info ASAP!!

1. The SQL Mode should NOT have “STRICT_TRANS_TABLE”. This is set by default.
I changed it through the MySQL Administrator GUI and restarted the MySQL
Service. The “SQL Mode” setting is under “Advanced” tab for “Startup
Variables”, in the MySQL Administrator GUI.

2. PHP should have the “Gettext” extension enabled in addition to the “GD”
and “MySQL”, without which, although the Setup goes through fine, we
would still get a blank page while trying to do the first login.